1. Scope
This policy applies to the Peelingo iOS app and website. For questions about privacy or data handling, contact peelingoapp@outlook.com.
2. Information we process
- Photos and learning content: Images you take or select, words, meanings, example sentences, and language settings help identify objects, create cards, and support learning. Image recognition, word corrections, and generating sentences for cards without examples send the necessary images or text to a third-party AI service.
- Learning records and preferences: Your nickname, avatar, learning and review records, language, voice, and reminder settings help save your materials and provide the experience you choose.
- Purchase information: Purchase and subscription status provided by Apple confirms your membership benefits. Apple handles payment. We do not receive your payment card number or Apple Account password.
- Support and service information: Emails and attachments you choose to send. Feedback drafts also include device and app information, language, region, and an identifier that can be linked to your device. You can review, edit, or remove these details before sending. Online services and the website host also process necessary connection information, such as IP addresses, to operate and protect the services.
3. Photos, audio, and permissions
Taking and selecting photos, saving stickers, practicing pronunciation, and receiving reminders use the relevant system features or permissions. You can manage permissions in iOS Settings; refusing a permission mainly affects the related feature. Saving or sharing stickers creates copies, and choosing to save and copy also writes to the system clipboard.
Pronunciation practice needs microphone and speech recognition permission. Recognition runs on your device when supported; otherwise, Apple may process the audio online. The app does not keep practice recordings or verbatim transcripts long term. Playing a word aloud does not activate the microphone.
Avoid selecting identity documents, passwords, medical information, or private content shared without permission. Be mindful of photo backgrounds and nearby sounds. System permissions do not replace any legally required consent for third-party sharing or sensitive information processing.
4. Storage, syncing, and retention
Cards, images, and learning materials are stored on your device. When your Apple Account and system settings allow it, relevant materials may sync automatically to your iCloud. You can manage syncing in system iCloud settings. Syncing depends on your connection, account, and storage space and is not a separate backup.
Learning materials are generally kept until you delete or clear them. Support emails are kept only as long as needed to handle requests, resolve disputes, or meet legal obligations, then deleted or anonymized when no longer needed. Providers retain their records according to their service arrangements and legal obligations. Deleting a local card does not automatically remove service records from completed requests.
5. Service providers and data transfers
- AI recognition: Volcengine receives relevant images, text, and language information for recognition, corrections, and example sentences. We currently use its Beijing-region service in China. Provider privacy policy.
- Apple: Provides purchases, iCloud syncing, speech recognition that may use online processing, and basic configuration services. Depending on the feature, it processes purchase status, synced materials, audio, or connection information. Apple Privacy Policy; speech service information.
- Website hosting: Cloudflare processes the connection information needed to provide and protect access to our website. Cloudflare Privacy Policy.
- Email support: Your email provider and our Microsoft Outlook service process emails you choose to send. Microsoft Privacy Statement.
These services may process information outside your country or region. We must provide the notices, transfer safeguards, and consent required by applicable law; third-party policies do not replace our own responsibilities. Email us for information about recipients, processing locations, retention, or deletion arrangements.
We process information only as necessary to provide requested services, on the basis of valid consent or legal obligations, or for necessary security interests permitted by applicable law. Where separate consent is legally required, it is obtained before processing. Our website does not itself set advertising or analytics cookies. The host may use necessary cookies or logs according to its security settings.
6. Managing and deleting your data
You can edit your profile, delete words and related review records, and manage permissions, iCloud, and backups in system settings. Deleting the app does not also clear iCloud, backups, your photo library, shared content, or emails. The iOS “Offload App” option also keeps local documents and data. Deleting the app does not cancel your subscription.
To request access, copies, corrections, deletion, or portable data, or where applicable to withdraw consent, restrict processing, or object, contact peelingoapp@outlook.com. After any necessary verification, we will respond within the applicable legal deadline. Where the GDPR applies, this is generally one month, and we will explain any extension permitted by law. You may also complain to a competent regulator or seek legal remedies.
Withdrawing consent does not affect earlier lawful processing and may affect the availability of related features. For records that must be kept or are outside our direct control, we will explain why and help with the relevant request.
7. Minors
Minors should use the service in accordance with local age and guardian requirements. Where parental consent or other safeguards for children are legally required, those conditions must be met before submitting personal information or using features that process data online. Personal information of children under fourteen receives special protection in China. Parents and guardians can email support with protection or deletion requests.
8. Security and policy updates
We use encrypted connections and protections provided by the system, but no service can guarantee absolute security. If a data security incident occurs, we will take remedial action and provide notifications as required by law.
We will give prominent notice of important policy changes and obtain renewed consent where required by law. Continued use alone does not replace necessary consent. The four language versions aim to provide consistent information and do not affect your legal rights.